SHIPPING

  • Currently shipping to Canada only.
  • Flat rate $10 shipping on all orders within Canada unless otherwise listed.
  • Subscription service purchases will be charged shipping monthly, excluding 12 month subscriptions which includes free shipping. 
  • All gift box orders are processed and shipped within 2-5 business days.
  • All subscription boxes are shipped by the 15th of each month.
  • All orders within Canada are shipped via Canada Post expedited service and can be tracked at www.canadapost.ca
  • For shipping outside of Canada please contact hello@charleyandco.com for rates.

RETURNS

Gift Boxes

  • We are happy to return gift boxes in their entirety within 21 day of purchase. 
  • All items must be new, unused and in the original packaging with all tags attached in order to recieve for store credit or exchange within 14 days of purchase. 
  • All returns must be confirmed prior to shipping by contacting hello@charleyandco.com.
  • Customer must pay for return shipping.
  • Returns that are damaged or not in original packaging (including tags) will not be accepted or returned to sender. 
  • Shipping and handling costs are non refundable. 
  • Returns will be processed within 7 business days for store credit or  exchange. 

Subscription Boxes

  • We are not currently accepting returns, exchanges or cancellations on subscription boxes. 

SUBSCRIPTION PAYMENTS

  • Reoccurring payments are charged on the last day of the month. For example, payments for the November subscription box will be charged to your credit card on October 31. 
  • The total cost per month includes $10 shipping and applicable taxes. 12 month subscriptions include FREE SHIPPING on all 12 boxes.